Arbor Co Pty Ltd is committed to providing quality services. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
In the course of doing business with you and to enable us to provide you with quotes and services we do need to collect some Personal Information from you.
We collect this Personal Information in a variety of ways including correspondence by telephone, facsimile and email, via our website www.Arborco.com.au or and from third parties. We don’t guarantee external website links or the policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure such as follow up services or any marketing you have signed up to receive. Any time we send you information you can tell us not to send anything further, or you may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent, or
- Where required or authorised by law.
Where reasonable and practical to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Paper files are stored in locked cabinets with limited access, and electronic files are stored on computers which are password protected and have secure firewalls to prevent unauthorised access.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Paper files older than 7 years will be destroyed by means of shredding and disposal in security bins. Electronic files older than 7 years are deleted off our server.
Access to your Personal Information
You may access the Personal Information we hold about you at any time. If you wish to access your Personal Information, please contact us in writing.
Arbor Co Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is correct. We will take reasonable steps to ensure that your Personal Information is accurate, complete and up to date. If you find that the information we have is inaccurate please advise us as soon as possible.
This Policy may change from time to time and is available on our website.
99 Milton Parade Malvern 3144
Telephone: (03) 9804 3366 or 1800 801 565